Building Society Clerk

Seaton

Westcotts is a Top 50 Accountancy Practice with over 300 team members based in 16 offices across Devon and Somerset.

We are seeking to employ two part-time Building Society Clerks to help support our team and customers in our Yorkshire Building Society Agency based in our Seaton office. The role will be varied and will suit a dynamic and highly organised individual who enjoys both people contact and administration.

Main Duties

The main duties, for which full training will be given, (but not limited to) are the following:

• Managing deposits, withdrawals and account openings together with other transactions as part of our cashier service.
• Supporting customers in navigating online platforms and resolving digital queries.
• Answering the telephone and taking messages accurately and efficiently.
• Administration tasks in accordance with Yorkshire Building Society procedures, regulatory & business requirements ,.
• Opening & closing the office; ensuring the reception area and meeting rooms are kept clean and tidy.
• Some reception duties and tasks will be required to welcome and communicate with our customers, external visitors and contractors to ensure the smooth running of the office.

This job description summarises the main duties and responsibilities of the post, however the list is not exhaustive as the post-holder may be required to undertake other duties and projects of similar level and responsibility.

Attributes, Skills, Experience and Qualifications

Ideally the successful candidate will have the following attributes, skills, experience and qualifications.

• As this is a front-line customer service role, we are looking for someone who is outgoing, friendly and approachable, with a positive attitude and the patience to support a wide range of customer needs. Previous customer service experience is therefore essential.
• Money handling experience would be preferable although not essential as full training will be given
• GCSE Mathematics or equivalent Grade 4 / 5 / C or higher as the role requires a solid foundation of numeracy.
• Computer skills required; extra training can be given if needed however the day-to-day responsibilities are primarily digital.
• Excellent oral and written communication in particular to those who may have special communication requirements
• Organised and adaptable, able to multi-task, and able to work independently / flexibly
• Discreet, professional, and team orientated in approach

Terms / Benefits

• This is a part-time role offering 16 – 22 hours (to be discussed) initially Monday through to Friday, and, in the future, will include Saturday mornings.
• To be based in-person in our Seaton office. The office opening hours are 8.50am-5.05pm with 1 hour for lunch
• 20 days annual leave plus bank holidays pro-rata (increasing to 25 days plus bank holidays after 3 years’ service) with the option to buy or sell one week’s holiday at the discretion of the line partner.
• Death in service 3 x annual salary
• Access to Westfield Rewards and Health scheme
• 24-hour external Employee Assistance Programme helpline
• Introducing clients and staff commission schemes
• Pension 3% rising to 4% (but matched up to 6%) after 4 years’ service
• Flexible benefits including private medical insurance, cycle to work and payroll charity giving.

How to apply

To apply for this position, please upload your CV along with a covering letter providing information on why you feel you would be suitable for the role in particular in regards to the desired attributes, skills, experience and qualifications. Please also state your current salary (if applicable), salary expectations and available start date.