Digital Services Manager
Flexible Location

Westcotts is a Top 50 + 50 Accountancy Practice and Real Living Wage Employer with over 280 team members based in 17 offices across Devon and Somerset.

We are introducing a new innovative role of Digital Services Manager to join us on a permanent basis to roll out our digital services objectives across the Practice. Reporting into the Partner / Head of Digital and into the Board via the Board Sponsor, this is a unique opportunity to shape a key part of our future business offering. The role can be based in any of our offices along with some hybrid working in line with the requirements of the job, however travel to other offices will also be required.

Main Duties

The main duties (but not limited to) are the following:

  • Champion the use of and driving the firmwide implementation of key digital tools to provide both compliance and advisory services to clients – including Dext, Fathom, Syft Analytics and various other sector specific tools
  • Preparing of management information and management reporting – to including forecasts and cash flows
  • Preparing financial statements and tax returns for limited companies, partnerships and sole traders up to the audit threshold
  • Leveraging digital tools to support the delivery of bookkeeping services and quarterly VAT returns
  • Delivery of digital services including digital health checks and efficiency reviews
  • Working as part of the digital services team supporting the delivery of app research and recommendation engagements based upon the respective app ecosystems
  • Comply with internal policies and procedures, ethical standards and regulatory requirements
  • Undertaking business advisory work including budgeting, cash flow and management / board reporting
  • Reviewing new technologies and identifying tools to generate additional value or efficiency
  • Preparing proposals for new projects
  • Delivery of internal training and support with ongoing upskilling of colleagues

Attributes, Skills, Experience and Qualifications

Ideally the successful candidate will have the following attributes, skills, experience and qualifications.

  • Outgoing, socially confident and emotionally controlled
  • Experience of using Xero and Quickbooks
  • Experience of using other common digital tools
  • A positive attitude, friendly and approachable
  • Resilient, able to multi-task and work independently / flexibly
  • Adaptable, organised and conscientious
  • Takes the initiative, ability to prioritise and meet deadlines
  • A self-starter whilst also able to work with support
  • Innovative and confident with the ability to contribute ideas and proposals for change
  • Discreet, professional and team orientated in approach
  • Good written and oral communications skills
  • Experience of working in a practice-based environment in a Managerial, Assistant Manager or Leadership role
  • Up to date knowledge and continuing CPD of developments in the digital accountancy space
  • Excellent working knowledge of general IT Word, Excel, PowerPoint and Social Media programmes
  • Excellent verbal and written communication skills, with proven accuracy and an eye for detail
  • Ability to present information effectively and concisely in emails and documents
  • AAT or ACA / ACCA qualified
  • Good general education, including English and Maths at GCSE Grade C or equivalent


  • 36.25 hours / 5 days per week (flexible and hybrid working is available)
  • Annual salary review
  • 20 days annual leave plus bank holidays increasing to 25 days plus bank holidays after 3 years’ service
  • Death in service 3 x annual salary
  • Access to Westfield Rewards and Health scheme
  • 24-hour external Employee Assistance Programme helpline
  • Flexible benefits including Buy and Sell Holiday, Cycle to Work, Payroll Charity Giving and Private Medical Insurance
  • Introducing clients and staff commission schemes
  • Pension 3% rising to 4% (but matched up to 6%) after 4 years’ service

How to apply

To apply for this position, please follow this link, or the button below, where you will be able to upload your CV along with a covering letter providing information on why you feel you would be suitable for the role in
particular in regards to the desired attributes, skills, experience and qualifications. Please also state your current salary, salary expectations and notice period.

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