Receptionist/Secretary

Bideford

Westcotts is a Top 50+50 Accountancy Practice and Real Living Wage Employer with over 290 team members based across Devon and Somerset.

We are looking for a Receptionist / Secretary to join us on a permanent basis in our Bideford office. The role will be varied and will suit a dynamic and highly organised individual who enjoys both people contact and administration.

Main Duties

The main duties (but not limited to) are the following:

• Opening the office ensuring the reception area and meeting rooms are kept clean and tidy.
• Answering the telephone, directing calls, and taking and passing on messages accurately and efficiently
• Providing a professional and good impression of the Firm whether that be via face to face, over the phone or through written communication.
• Preparing and franking outgoing post as well as receiving, opening, and distributing post and deliveries.
• Inputting, retrieving, and presenting computerised data.
• Communicating with external visitors and contractors, to ensure that they are signed in and out of the building to comply with fire safety procedures.
• Providing ad hoc accounts administration and secretarial support reporting to the Partners and Managers of the office.
• Managing meeting room diaries, and client hospitality.
• Audio and copy typing, photocopying/binding documents, and scanning and handling incoming and/or outgoing correspondence into the Document Management System.

This job description summarises the main duties and responsibilities of the post, however the list is not exhaustive as the post-holder may be required to undertake other duties, tasks and projects of similar level and responsibility as deemed appropriate by the local Partnership team.

Attributes, Skills, Experience and Qualifications

Ideally the successful candidate will have the following attributes, skills, experience, and qualifications:

• Recent experience of working in a similar position or customer / client facing administrative role.
• Sound working knowledge of technology including MS Word, Excel, and Outlook.
• Outgoing, socially confident, and emotionally controlled.
• A positive attitude, friendly, and approachable.
• Resilient, able to multi-task, and work independently / flexibly.
• Adaptable, organised, and conscientious.
• Takes the initiative, ability to prioritise, and meet deadlines.
• Discreet, professional, and team orientated in approach.
• Passionate about all areas of internal and external service
• Efficient and accurate typing skills.
• Excellent oral and written communication.

Terms / Benefits

• 36.25 hours per week / 5 days per week. Part-time candidates would be considered, though a minimum of 3 days per week would be required.
• 20 days annual leave plus bank holidays increasing to 25 days annual leave after three years’ service.
• Opportunity to carry over 1 week’s holiday into the following holiday year.
• Annual salary review.
• Death in service 3 x annual salary.
• Access to Westfield Rewards and Health scheme.
• 24-hour external Employee Assistance Programme helpline.
• Flexible benefits including Buy and Sell holiday, Cycle to Work, Payroll Charity Giving and Private Medical Insurance.
• Introducing clients and team member commission schemes.
• Pension 3% rising to 4% (but matched up to 6% after 4 years’ service).
• Enhanced Maternity and Paternity after one year’s service.

How to apply

To apply for this position, please upload your CV along with a covering letter providing information on why you feel you would be suitable for the role in particular in regards to the desired attributes, skills, experience and qualifications. Please also state your current salary (if applicable), salary expectations and available start date.