Receptionist / Administrator


Westcotts is a Top 50+50 Accountancy Practice and Real Living Wage Employer with over 280 team members across Devon and Somerset.

We are looking for a Receptionist/Administrator to join us on a permanent part time basis in our Holsworthy office.

Main Duties

The main duties (but not limited to) are the following:

  • Opening the office ensuring the reception area and meeting rooms are kept clean and tidy
  • Providing ad hoc accounts administration and secretarial support reporting to the Partners, Directors, and Managers of the office
  • Managing meeting room diaries, meeting, and greeting clients and arranging refreshments for clients and meetings
  • Answering the telephone, directing calls, and taking and passing on messages accurately and efficiently
  • Provide a professional and good impression of Westcotts whether that be via face to face, over the phone or through written communication
  • Audio and copy typing, photocopying/binding document and scanning and handling incoming and/or outgoing correspondence into the Document Management System
  • Preparing and franking outgoing post as well as receiving, opening and distributing post and deliveries
  • Communicating with external visitors and contractors, to ensure that visitors and contractors are signed in and out of the building to comply with fire safety procedures
  • Office Fire safety support including weekly testing of fire alarms / sensors, checking fire exits and 6 monthly fire drills
  • Quarterly testing of emergency lighting
  • Other office health and safety support including (but not limited to) co-ordinating annual gas safety / boiler servicing and health and safety related contractors
  • Office control procedures
  • Assisting with tender proposals and presentations
  • Other admin related matters for the office

This job description summarises the main duties and responsibilities of the post, however the list is not exhaustive as the post-holder may be required to undertake other duties and projects of similar level and responsibility.

Attributes, Skills, Experience and Qualifications

Ideally the successful candidate will have the following attributes, skills, experience, and qualifications: –

  • Outgoing, socially confident and emotionally controlled
  • A positive attitude, friendly and approachable
  • Resilient, able to multi-task and work independently / flexibly
  • Adaptable, organised and conscientious
  • Takes the initiative, ability to prioritise and meet deadlines
  • Discreet, professional and team orientated in approach
  • Passionate about all areas of internal and external service
  • Sound working knowledge of Word, Excel, Outlook
  • Efficient and accurate typing skills
  • Excellent oral and written communication

Terms / Benefits

  • Up to 21.75 hours / 3 days per week (Monday, Wednesday and Friday) 9:00am – 5:15pm
  • Pro rata 4 weeks annual leave plus bank holidays increasing to pro rata 5 weeks plus bank holidays after 3 years’ service
  • Opportunity to carry over 1 week’s holiday into the following holiday year
  • Annual salary review.
  • Death in service 3 x annual salary.
  • Access to Westfield Rewards and Health scheme.
  • 24-hour external Employee Assistance Programme helpline.
  • Flexible benefits including Buy and Sell holiday, Cycle to Work, Payroll Charity Giving and Private Medical Insurance.
  • Introducing clients and team member commission schemes.
  • Pension 3% rising to 4% (but matched up to 6% after 4 years’ service).

How to apply

To apply for this position, please upload your CV along with a covering letter providing information on why you feel you would be suitable for the role in particular in regards to the desired attributes, skills, experience and qualifications. Please also state your current salary (if applicable), salary expectations and available start date.

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